Article
March 19, 2024
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by Stephen

Making a Plan Before Starting an Index, How to

I found myself thinking last week about the value of making a plan before starting an index. It is something I do as part of my indexing practice. But what do I mean by making a plan? While I discuss elements of making a plan in my book (especially in the “Get Ready” section, though the whole book, really, is to help you make a plan to tackle your index), I don’t think I’ve previously pulled together what it is I mean when I am beginning an index.

So, assuming you understand the basic elements and process for writing an index, and you have received the page proofs from the client and are getting ready to start the index, how can you go about making a plan? 

For me, making a plan can be broken down into answering the following six questions.

  1. What is the book about? This question is about determining the focus and scope of the book. I read the book’s description on the publisher’s website, if available. I also read the table of contents, and maybe skim the introduction and a couple of chapters. I want to get a feel for the main topics and headings that I will be picking up. With this broad sense of the book in mind, I may also begin thinking about how to translate that into the index’s structure.
  2. Who is the audience? Beyond what the book is about, each index should be tailored to its audience. Will readers prefer a detailed index or a lighter index? Are readers picking up this book to answer a specific question or for entertainment? What does the audience already know about this topic, and what will they expect to find? Similar to determining what the book is about, considering the audience is also about focus and scope. Which details are relevant, and which irrelevant? Depending on the audience, not all details need to be picked up.
  3. How much space is available for the index? This is a question to confirm with the client. If I can have all the space that I want, then space isn’t a factor in my decision-making. If there is a strict page or line limit, then I may need to make decisions about structure or which entries to include or exclude in order to fit. Planning ahead, I may consider using fewer subheadings, for example, or to outright exclude certain categories of details to ensure that the priority entries make the cut.
  4. Does the book contain any specific indexing challenges? For example, are there a lot of illustrations? Are there legal cases that require special formatting? Are there terms from another language that contain diacritics or other special characters? Are there a host of family members that may need differentiating? It is not always possible to anticipate challenges, but if you can, now is a good time to consider your approach so you don’t get hung up partway through the index.
  5. What is the publisher’s preferred style? If you are not familiar with the publisher’s style guide, now is a good time to review. I find it helpful to get the format right from the start, such as alphabetization and locator abbreviations, so I don’t have to think about it later.
  6. What is my schedule? This is partly a question of the deadline to submit the index to the client, as well as a question of my own plan. Which days am I going to work on the index? How much am I aiming to complete each day? When do I want to finish the rough draft and when do I want to finish the final edit? 

All of these plans are, of course, contingent. It may take me longer than I expect to write the rough draft. I may discover an unexpected challenge. I may need to rethink my approach in order to keep the index short enough. Continuing to revise and refine the plan is, for better or worse, part of my indexing process.

But I find there are still benefits to thinking through all of these questions before starting. Knowing what the book is about and who the audience is helps to shape the entries I create and cuts down on irrelevant ones. The rough draft is usually a little cleaner and easier to edit. Indexing to the space available helps to avoid needing to make deep and painful cuts late in the process. Identifying challenges early means indexing correctly from the start, rather than going back to fix. Creating a schedule helps to keep me on track.

How much time should you spend making a plan? That is up to you. For many books, I only need about five or ten minutes to assess and make a plan. I may jot down a couple of notes and otherwise will keep my thoughts in my head. I’ve so far indexed around 500 books and many books are similar enough in terms of structure and genre conventions that I quickly know what to expect. Though I also work on some books that are more complicated or unique, and for those I do spend time digging into what it is I am unsure about. I am also aware of some indexers who use a checklist or form to help them prepare for each index. Find a system that works for you.

Writing an index is a constant process of decision-making. Making a plan can help streamline some of that decision-making, and provide confidence that you are setting out on the right path.

Article
March 5, 2024
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by Stephen

When to Walk Away

A month ago I wrote about my ideal working relationship with publishers, as a valued member of the team. But not every publisher or client is going to be ideal, and sometimes you need to know when to walk away.

Walking away from a project or client is scary. Especially early in my career, I was loath to pass up an opportunity. I needed the paycheck and would say yes to books that I either had no interest in subject-wise, or were beyond my skill level in either subject matter expertise or indexing know-how. Which isn’t always bad. Sometimes being pushed out of my comfort zone shows me where I need to improve or shows me that I am capable of more than I realize. Though sometimes it means that I need to set better boundaries.

Sometimes you need to walk away from a project because of the client, not the actual work. Or at least be willing to walk away.

I faced this situation with two different clients last year, both academic authors. The experiences caused me to reflect on what it is I need from clients in order to make this working relationship worthwhile. Are all of the terms dictated by the client, or do I have some agency too? Though to be fair to both authors, I found them both (or in the one case, the author’s assistant) pleasant and easy to work with. The problem actually lay with their respective universities.

Often when I am hired by an academic author, payment for the index comes from their university, in the form of funding that the author can tap into. This usually means that I need to register with the university as a vendor, which almost always means paperwork. In these two cases, both universities had requirements that I was unable to fulfill. In one case, the university wanted a tax number that I did not have (as a Canadian citizen and resident, with the university in another country, it was a foreign tax number I ordinarily do not need). In the other case, for a university in yet another country, their requirements seemed more suited to a larger company than my one-person freelance outfit. After initial inquiries, neither university seemed to want to budge.

What do I do? Do I invest time and money trying to meet their requirements, which could potentially take months trying to acquire that which I do not have? Or do I walk away? I don’t really want to walk away, because the issue isn’t with the book or with the author. But if being paid is going to be a drain on my time and resources, the project is no longer so appealing. How much red tape is $1000, or even $2000, worth?

In both cases I decided to be honest with the authors. It also helped that they had started the vendor registration process early, before the proofs were ready for indexing, so there was still time to find another indexer if necessary. I explained why I was unable to meet all of the vendor registration requirements. I asked if the university would be willing to waive the problematic requirements. I politely stated that if the requirements were not waived, then I would regretfully need to withdraw from the project and they would need to find another indexer who would be a better fit.

I felt anxious threatening to pull out of a project I had previously agreed to do. I didn’t know how the author or the university would react. I also felt okay at the prospect of losing the client and project. There was still time for another project to come along to fill that time slot in my schedule and it felt good to protect and value my own time and business.

Thankfully, both universities decided, after all, that they could waive the troublesome requirements. I don’t fully know what happened on their end, but the authors decided to advocate to keep me as their indexer and the university administrators found a way to make it happen. A happy outcome for everyone, at least from my perspective.

These experiences taught me a few lessons:

  • Know my boundaries. As an indexer, I am here to serve my clients, which involves dealing with payment and paperwork. Some paperwork is reasonable. But I also want to enjoy my work, and I only have a finite amount of time. To keep my business sustainable and enjoyable, I need to know and enforce my boundaries, which may mean saying no or goodbye to certain books or clients. I know I can’t serve everyone, so I may as well focus on the books and clients that are the best fit.
  • Always ask. Administrative requirements may not be set in stone. While the answer may not always be what I want to hear, it is worth asking if changes can be made (and letting the client know what I am willing and not willing to do) before making a final decision about a client or project.  
  • Learn to say no. I wish I was better at saying no, and that I was better at it earlier in my career. Turning down projects is tough, especially when offers are scarce. But if you are a newer freelancer, practice saying no, and maybe actually say it sometimes. This circles back to boundaries. Know what kind of work is too far out of your comfort zone. Know what level of red tape you are willing to deal with. It may be difficult in the moment to turn down a project or client, but your future self will thank you. 

Have you ever walked away from a project? What was that experience like? What did you do to make the situation better? Please feel free to reply below in the comments. I am curious to hear your experience.

Article
February 21, 2024
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by Stephen

Indigenous Terms and Names, Indexing

Living in Canada and regularly working with a number of Canadian presses, I’ve had the privilege, since I’ve begun freelancing, to index several books relating to the Indigenous Peoples of Canada. There seems to be a growing trend in Canada to publish books by and about Indigenous Peoples. I’ve also noticed what seems to be a further trend in the books I index, which is the preference for using Indigenous terms and names over their English translations. Often to the point where the reader needs to have or quickly develop a good working knowledge of these terms in order to read the book (or at least to have the glossary bookmarked for easy reference), because once the English translation is provided in the first instance, it is often not provided again.

This observation of mine is purely anecdotal. I don’t have access to the decision-making that lies behind these books, and I can only speak to the books I have personally worked on. However, it has happened enough times that it seems more than coincidence, and I think it is worth highlighting and celebrating.

I most often see Indigenous terms and names used for personal and place names, as well as for significant concepts, objects, and traditional practices. This often happens in books by and about specific Indigenous nations. For example, last year I indexed Tiná7 Cht Ti Temíxw—We Come from This Land: A Walk through the History of the Squamish People, by the Squamish Nation (Page Two, 2023) and Lhù’ààn Mân Keyí Dań Kwánje Nààtsat—Kluane Lake Country People Speak Strong, by the Kluane First Nation (Figure 1 Publishing, 2023). I also sometimes see a lot of Indigenous terms in books written from an Indigenous perspective, when the author wants to discuss Indigenous concepts in an Indigenous manner. The most striking example that I’ve indexed so far is Our Hearts Are as One Fire: An Ojibway-Anishinabe Vision for the Future, by Jerry Fontaine (UBC Press, 2020), which uses terms from the Ojibwaymowin language for all major concepts. My sincere thanks to Jerry Fontaine for answering all of my language-related questions.

As a white settler who does not speak an Indigenous language, needing to quickly become familiar with these terms and names is an additional challenge when indexing. And, I think it is a challenge that is worth the effort. So much of culture, identity, and knowledge is bound up in language. While these are Indigenous terms used in an English context, rather than books written entirely in an Indigenous language, incorporating and using these terms is still an important step towards revitalizing these languages, as well as reminding settlers—or realizing for the first time—that there is a richness already here that is worth attending to.

Let’s jump into a few examples.

Indigenous people can have both an Indigenous and an English name. Both may be given in the book. This was especially true for the book by the Squamish Nation, with people primarily referred to by their Squamish (or Sḵwx̱wú7mesh Sníchim (Squamish Language)) name. The English name was usually given in the first instance to help with identification and sometimes repeated later in the book. For example, Chief August Jack Khatsahlano, a well-known figure in Vancouver history, is most often referred to as X̱ats’alánexw Siy̓ám̓, which is how I indexed him. 

For some Indigenous Peoples, names, or titles, are hereditary, and two or more people in the book may share the same name. I encountered this recently when indexing Indigenous Legalities, Pipeline Viscosities: Colonial Extractivism and Wet’suwet’en Resistance, by Tyler McCreary (University of Alberta Press, 2024). I am thankful for the author’s guidance on differentiating between the types of hereditary names, and for how best to index. The key is to be mindful that I am not familiar with these naming conventions and to consult the author, as well as look for clues in the text, to make sure I properly identify and index everyone.

Place names are also often discussed using their Indigenous names, as part of marking traditional territory. The Kluane First Nation book includes locations such as K’ùà Mân (Kloo Lake) and Lhù’ààn Mân Jälí (Headwaters of the Kluane River). The Squamish Nation book also uses Sḵwx̱wú7mesh Sníchim names for several locations in and around Vancouver., such as Iy̓ál̓mexw (Jericho Beach) and T’aḵ’t’aḵ’muy̓ín̓ tl’a in̓inyáx̱a7n (Black Tusk).

Concepts, objects, and traditional stories and knowledge may also be discussed using Indigenous terms. From the Squamish Nation book, this includes sts’úḵw’i7 (salmon) and the X̱aays (Transformer brothers). For Our Hearts Are as One Fire, the index was in part built around concepts such as i-nah-ko-ni-gay-win (sovereignty) and o-gi-ma-win (governance). (In Our Hearts Are as One Fire, the book also inverts the common practice of placing non-English terms in italics, which I thought was a brilliant reversal of expectations and foregrounds the importance of Ojibwaymowin.)

All of these terms and names need to appear in the index and they impact how I index. I’ve developed the following best practices for myself.

  • Since the authors and publishers are making an effort to highlight and privilege these Indigenous languages, I think it is important that the index does so as well. However, I don’t know if readers will be familiar with these terms, or whether they will first search in English or the Indigenous language, and so the index needs to be searchable in both. I achieve this by double-posting everything. If an array uses subheadings, I make the Indigenous term or name the preferred main heading and include a cross-reference from the English. The index will be substantially longer than a similar, monolingual book, with so many double-posts and cross-references, but I think it is worthwhile to ensure that the Indigenous names and terms are included.
  • Similarly, in subheadings, I try to use Indigenous terms when appropriate, along with the English translation in parentheses. While also making for longer subheadings and larger arrays, I think it is still worthwhile to consistently use and emphasize the Indigenous terms throughout the index.
  • Diacritics and special characters are used in many of these languages, as in Sḵwx̱wú7mesh Sníchim and Dań K’è (Southern Tutchone). The publisher is likely using a special font. Make sure that you are using the correct characters, either through copying-and-pasting from the proofs or style guide, or otherwise coordinating with the press. For Sḵwx̱wú7mesh Sníchim terms, I was also asked to factor in pops/glottal stops (‘ and 7) when alphabetizing, which took a little bit of work to figure out how to properly force-sort.
  • I’ve also learned that it is often important to include “Chief” in the main heading, for the appropriate individuals. This is something I now regularly query, to make sure I am on the same page with what the author and nation expects. For example, in Sḵwx̱wú7mesh Sníchim, siyám means highly respected person, and siyám is often incorporated into the name, as in X̱ats’alánexw Siy̓ám̓.  “Chief” is used in English, and should be included in the name and main heading, as in “Khatsahlano, Chief August Jack.”

I do wonder if I am the best person to index these books. As a white settler, I don’t have a grounding in an Indigenous culture or community. Would an Indigenous person have a different approach to writing these indexes? I am curious to know and hope to have that conversation one day. The Indexing Society of Canada/Société canadienne d’indexation is working to support prospective Indigenous indexers, among other underrepresented and marginalized groups, through its Diversity in Canadian Publishing Bursary. I look forward to seeing what comes from that initiative.

In the meantime, I am honored to index these books. I hope that the indexes add value, both for the Indigenous communities discussed and for non-Indigenous readers, and that the indexes help to make these languages more visible.

Do you ever index books with a lot of names and terms from Indigenous languages? Or other non-English languages? What are some tips you have for incorporating and shaping the index? Feel free to leave a comment and let me know.

Article
January 24, 2024
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by Stephen

Indexing Local History: Stories I’ve Been Told Series

Front cover for the book Stories I've Been Told, Vol. 3, by Elaine Thomas.Local history can be both a joy and a challenge to index. It can be deeply personal, both for those telling and writing the stories, and for those reading, as it reaffirms our bonds with each other and with the places we belong. The index is often the first point of contact with the text, as readers search for the people, places, and memories that they hold dear—or even search for themselves.

Over the last few years, I’ve had the honour and pleasure of working with Elaine Thomas, an author and storyteller. Elaine is an Albertan transplanted to Fayette County, Texas. She regularly writes for a local newspaper, The Fayette County Record, including, for several years, a column profiling a wide array of locals, especially senior citizens who reminisce about their lives. Elaine is now collecting and self-publishing these columns in the Stories I’ve Been Told series. I have indexed all three volumes published so far, as well as three other books of local and family history that Elaine has written. Today, I want to discuss how I approach indexing the Stories I’ve Been Told series, drawing examples from the third volume that was launched last November.

I love Elaine’s work for a couple of reasons.

Elaine has a knack for finding and telling incredible stories of everyday life. These are ordinary, everyday people, and yet dig beneath the surface, as Elaine does, and extraordinary accomplishments and joy shine forth. It is an excellent reminder of the wealth of knowledge and experience that surrounds all of us, if we only pay attention and listen. Elaine’s books epitomize the value and importance of preserving our local history. 

I also love reading these profiles of people in Fayette County, Texas, because it is a completely different world than what I am familiar with. Add in the fact that many of the people profiled are reminiscing about life during the Depression, World War II, and postwar, and it is a whole other world yet again. Rural farm life among Czech and German immigrants is about as far away as you can get from the concrete Taiwanese city of a million people that I grew up in, except, maybe, for the shared summer heat. I get to explore a different perspective and way of life as I index these books, a way of life that is slowly becoming more familiar with each book.

From an indexing standpoint, there are a couple of challenges which I find are common to indexing local history. The first is, what in indexable?

Details

Local history books often contain a lot of detail. Because there is so much that could potentially be picked up, it is a good idea to decide ahead of time, as much as possible, what is indexable and what can be left aside. I find my approach often evolves as I work and better understand the text. The plan does not need to be rigid. But starting with a plan does help to avoid being overwhelmed by the sheer number of potential entries, and to avoid adding, and then later deleting, irrelevant entries.

For the Stories I’ve Been Told series, I make a distinction between Fayette County and the rest of the country and world. The people profiled are all from and live within Fayette County. I assume that readers of the book also have a connection to the area. So information about Fayette County forms the bulk of what I pick up. I index somewhat less detail about the rest of Texas, with most such entries being about neighbouring counties and cities that readers are likely to be familiar with, and where the people profiled may have studied and worked. I index the least amount of detail about the rest of the country and world. If someone spent part of their career in Virginia, for example, I will likely include that as a subheading, but I probably will not create main headings for places and businesses within Virginia, as I don’t think that readers will be searching for Virginia-related details.

I index all of the local people. This can lead to long lists of family members, if a person profiled mentions all of their grandparents, parents, siblings, spouse, children, and other relatives. But since this is intended for a local readership who may be searching for their families and friends, I think it is important to pick up all of the names, even minor mentions. This can also mean double-checking surnames with Elaine, to make sure I am properly identifying people.

I also pick up places. This includes all of the cities and towns within Fayette County. I also pick up churches, schools, local businesses, significant geographic features, and any other place that seems important. These are often minor mentions, but again, this is a book for local readers. There are memories attached to these places, and local histories can be an aid for people to access their own memories.

I also pick up details for various activities. These can be memories about Christmas or attending dances, childhood memories of working on the farm, or about people’s careers, such as delivering mail or running a flooring business. I also create arrays for local events, like the Fayette County Fair.

Several of the people profiled are veterans who reminisce about their wartime experiences. I’ve learned that honouring vets is important, in a way that seems more strongly emphasized than in Canada. I include several arrays for the different branches of military; the military bases where these veterans served, especially those nearby within Texas; and the wars, which is mostly WWII, along with a few mentions for the Korean and Vietnam wars. 

Basically, if someone or something happened or existed within Fayette County, I index it. Elaine and I want local readers to be able to find their family and friends, and places and events, that are significant to them.

Structure

With so many details, structuring the index is also important, to ensure that the index is easy to search.

I build the index structure around the book’s structure. Stories I’ve Been Told, Vol. 3 contains 30 profiles, with each profile about 8 pages, give or take. This includes 1-3 pages of photographs. Because it is these people who form the core of the book, I use subheadings for each person, focusing on what that person chooses to discuss. I also include a range, at the top of the array, for the whole profile. Photographs are indicated in italics. 

Kea, Arleas Upton, 1–9

career with FDIC, 1, 7

childhood, 2–3

education and desegregation, 3–4, 9

family, 3, 7, 8, 9

photographs, 7–9

prayer and worship, 3

reflections on life and success, 6

at University of Texas, 5–6

I also do a lot of double-posting. All of the churches, for example, are both indexed as standalone entries and are gathered together in a single array. Gathering together does mean that the index will be longer, but I think it is helpful to provide a place for readers to scan if they can’t remember the name of a specific church or if they want to see which churches are mentioned. It is also generally a good practice to provide multiple access points, if there is space, to accommodate how different readers choose to search. If the community that the church is in is not obvious from the church’s name, I also include that detail in parentheses. (I also include the community in parentheses for main headings if the community is not obvious from the name of the church, school, or business.)

churches

Bethlehem Lutheran Church (Round Top), 189

Big Spring Hill Baptist Church, 79

Elm Creek Baptist Church (Seguin), 179

Holy Cross Lutheran Church (Warda), 143, 147, 149

Prairie Valley Lutheran Church, 181

prayer and worship, 3

Queen of the Holy Rosary Catholic Church (Hostyn), 89, 92, 217

Sacred Heart Catholic Church (La Grange), 36, 91

St. James Missionary Baptist Church (Plum), 79

St. James Missionary Baptist Church (Schulenburg), 3

St. John the Baptist Catholic Church (Ammannsville), 83

St. Mary Catholic Church (High Hill), 40

St. Mary’s Catholic Church (Ellinger), 125

St. Paul Lutheran Church (La Grange), 27, 220

St. Paul Lutheran Church (Serbin), 97–98, 99

St. Rose of Lima Catholic Church (Schulenburg), 54, 56–57, 101

Sts. Peter and Paul Catholic Church (Plum), 32

Swiss Alp Lutheran Church, 112

Trinity Lutheran Church (Black Jack Springs), 12, 154

I also double-post for significant events and memories that have enough entries to warrant subheadings, such as Christmas:

Christmas

Alvin J. Anders’ memories, 101–2

Christmas trees, 54, 57, 138, 143, 153

Frances Pietsch Schumann’s memories, 143–44

gifts for WWII soldiers, 51

Gracie Loessin Taylor’s memories, 153

Kahlich family traditions, 54–57

mail delivery and, 134

Santa Claus, 54–55

St. Nicholas (St. Nicholas Day), 53–54, 58

For military arrays, such as the wars and branches of the military, I suspect that some readers would like to see who else served, and so I double-post names in these arrays as well, in addition to double-posting military bases. For example,

U.S. Air Force

Bien Hoa Air Force Base (Vietnam), 225, 227–28

Eugene J. “Gene” Wessels, 177, 178–79, 183

Fort Francis E. Warren Air Force Base, 178

Harry Richard “Dick” Peck, 223–28, 231, 232

Lackland Air Force Base, 61

Laredo Air Force Base, 223–24

For Stories I’ve Been Told, Vol. 3, thanks to a suggestion from Elaine, I’ve also included cross-references from the various towns to the people profiled who are from those towns, so that readers can more easily see the connections between people and places. I should have thought of this for the earlier volumes, and I’m glad Elaine noticed this possibility. For example,

Rutersville (TX), 69, 89–90. See also Dixon, Richard; Fietsam, Lydia Eberenz

Working with the Author

Especially if you are not familiar with the area or history, take advantage of the author’s knowledge. When I first started indexing this series, Elaine’s insights were invaluable as I made my plan for how to index, as well as helpful feedback on the draft index. This can be a fruitful collaboration to serve the readers.

Indexing local history can often be more work than it initially appears. All of those details and entries can add up, and then you need to decide how best to organize. Indexing local history can also be satisfying, helping readers remain engaged with their history and community, as well as the reminder that each of us live extraordinary lives, if only we can see ourselves, and each other, from the right angle. 

If you would like to see the full index for Stories I’ve Been Told, Vol. 3, you can find it on Amazon, using the “Read Sample” feature. The indexes for the first two volumes are also available for viewing.If you would like to buy a copy, proceeds are being donated to assist struggling students at Blinn College, Schulenburg campus. Elaine also writes a lovely blog, Stories From the Slow Lane, where you can enjoy more stories about the past.

Article
January 10, 2024
1 comment
by Stephen

2023: Year in Review

Happy New Year!

I hope your year is off to a fabulous start, whether you are hitting the ground running or easing into the new year. I recently heard the term “gentle January,” which sounds about right to me. Do I have goals for this year? Yes. Do I need to accomplish them all in this first month? No. I had a good break over the holidays unplugging from work, and I’m also taking my time preparing for 2024.

As part of getting ready for 2024, I am still reviewing 2023. I don’t think I’ve shared these year-in-reviews before. I enjoy seeing others reflect on their businesses, maybe glean an insight or two for myself, and thought you might appreciate a glimpse into my business.

That said, I don’t expect you to emulate my business, or for my metrics to be any sort of benchmark for anyone but myself. I have completed eleven full years as a freelancer. I index full time, and I now exclusively index, as a couple of years ago I made the decision to stop proofreading. While I occasionally hire a subcontractor to assist with indexes, I’ve also realized that I don’t enjoy managing others, and so I only subcontract when schedules are particularly tight. I do the majority of the work myself. If you are also an indexer, aspects of my business probably look quite different from yours, and that’s perfectly alright. I believe that the publishing industry is large enough for all of us. 

2023 By the Numbers

  • 52 books indexed
  • 31 trade books vs. 21 scholarly books
  • Worked directly with 10 publishers (both trade and scholarly, accounting for 31 books) and was hired by 19 authors/co-author pairs (one author hired me for three books, all part of a series, for 21 books total from authors)
  • 38 books were from clients within Canada, 13 books from clients in the US, and 1 book from an author in Singapore

I am pleasantly surprised with the number of books I indexed this year, especially considering that I was so busy in the first few months of 2023 working on my own book. I am also surprised that I didn’t index more scholarly books, as it felt like I did. However, scholarly books usually take more time, so that may account for feeling like it was more.

The trade books, which I am broadly defining as for a general audience, ranged from a children’s book, a hiking guide, a health book, histories, business books, nature/science/environmental books, Indigenous histories, and Bible commentaries. Some of these books, in terms of their density and indexing challenges, could be considered trade-scholarly crossovers.

I find my mix of clients interesting as well. When I began freelancing, I primarily marketed to Canadian publishers, which is still reflected in the majority of my projects coming directly from Canadian publishers, some of whom I’ve been working with for most of my career. For the projects where I worked directly with the author, 10 books were published by the same three university presses. That indicates to me that those presses are regularly referring me to their authors, for which I am grateful. The other 11 books (nine authors, or about 20%) are either with other presses or self-published. 

Project Highlights

It is difficult to choose a favourite from the 52 books I indexed in 2023. So many fascinating subjects. Even for the books I am less personally engaged with, I make a point to find something interesting. On reflection, there are two that especially stand out and are personally meaningful.

One is In the House of My Pilgrimage: Violence, Noetic Healing, and Personhood, by Donald Sheehan, compiled and edited by Xenia Sheehan (Resource Publications, 2023). Don Sheehan is one of my favourite authors. He was a poet and an English professor, the director of The Frost Place, a theologian, and a translator of the Psalms. He had a gift for combining scholarly rigor and a poetic sensibility with deeply personal reflections and theological insights.  He also died in 2010, and his wife, Xenia, has since been editing and publishing his writings. I previously indexed an earlier volume of essays, The Shield of Psalmic Prayer, for which I won the 2021 Ewart-Daveluy Award, and it was an honour and joy to index this latest volume. It is a book I want to reread and savour. It was especially lovely, this time, to work directly with Xenia.

Truly Human: Indigeneity and Indigenous Resurgence in Formosa, by Scott Simon (University of Toronto Press, 2023), was also deeply meaningful. A work of anthropology, it examines the beliefs, lifeways, and political struggles of the Sediq and Truku people of Formosa, also known as Taiwan. I grew up in Taiwan and have two adopted brothers who are Indigenous Taiwanese. While my brothers are from different groups, and I recognize that the various Indigenous groups are unique in their beliefs and cultures, I still found this book to be a fascinating look at the Indigenous Peoples of Taiwan more broadly, and the Sediq and Truku specifically. I wish I had access to information like this as a kid, and that my brothers had better access to their cultures and peoples. 

If you know of anyone else writing or publishing about the Indigenous Peoples of Taiwan, hit me up! 

Book Published!

Another highlight in 2023 is, of course, finally publishing my book, Book Indexing: A Step-by-Step Guide. I’m so glad I persevered, even if publishing took longer than I expected.

I released the book on July 11. As of the first week of January, the book has sold 141 copies, of which 77 copies are paperback and 64 copies are ebooks.

Thank you to all of you who have bought a copy, written a review, or recommended the book to someone. I am so pleased that the book is finding its readers. I think the book is doing fantastic for a self-published volume on such a niche subject. 

Public Speaking

On a more personal note, I’ve noticed that I am becoming more confident speaking in public, which is huge for me.

If we’ve met or if you’ve heard me speak, you probably know that I am both very soft spoken and that I speak with a slight stutter. I especially stumble over words that begin with vowels, like the word index, and I can have trouble enunciating the initial sounds if I have been silent for a period of time. It is like I need to manually flip a switch to reconnect my brain to my vocal cords.

I also stutter more when I am nervous, and there is nothing more nerve-wracking than public speaking when you have a speech impediment. But I’ve learned that it makes a big difference to acknowledge upfront that I stutter. Acknowledging that helps to remove the embarrassment, which helps me to relax. Relaxing, in turn, helps me to speak more clearly. 

In 2023, I both presented and led a workshop at the Indexing Society of Canada’s annual conference. I was also interviewed for two podcasts (one still to be released). Though that doesn’t sound like a lot, it was a lot for me, and I felt much more comfortable this year than in past years. I still don’t think that I am a particularly good speaker, but feeling more comfortable and confident is a significant personal accomplishment. 

Thank You

Lastly, a huge thank you for joining me in 2023. Having you to write for, and receiving your encouragement and support, makes the effort to write this blog worthwhile. If you’d like to receive these reflections directly in your email, you can sign up for my newsletter below.

For 2024, I plan to get back to a more regular schedule, sending this blog biweekly, every other Tuesday. I will continue to focus on indexing and freelancing. If you have a question or topic you’d like me to address, please let me know. I’m happy to consider it.

Article
October 25, 2023
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by Stephen

Persevering Through the Dip

It’s tough becoming established as a freelancer.

In my last two posts, I’ve written about marketing and money. Today I want to acknowledge that it also takes time to become established as a freelancer. And that time can feel painfully slow and leave you wondering if you are ever going to succeed.

The time and space on the way to being established can be described as the Dip. This is a concept I learned from Seth Godin, from his book The Dip: A Little Book that Teaches You When to Quit (And When to Stick). The book is indeed little, and I highly recommend it.

The idea is that there is always a Dip on the way to mastery and success. The Dip comes after the fun and excitement of learning a new skill or beginning a new venture. The Dip is the long slog towards success, wondering if anyone will hire you, wondering if your skills are good enough, wondering if your business is a failure. 

When it comes to indexing, I think the Dip can include the struggle to market and find work.  It is discouraging when you don’t know who to contact, no one seems to want to hire you, or when there are large gaps in your schedule between projects. The Dip can also include struggling to improve your skills. It takes practice to gain proficiency. If you are still struggling after the fifth or tenth index, doubt can creep in on whether you will ever get the hang of this. The Dip can also involve a project or client relationship blowing up in your face. Do you really have what it takes to run a business? Do you dare try again and accept a new project?

I want to assure you that yes, it is possible to get through the Dip. I also want to acknowledge that getting established is hard. I’ve often heard the rule of thumb that it takes about three years to become established as a freelancer. That was true for me. I noticed that the number of queries I was fielding seemed to pop in my third year, as did my income and the number of indexes I wrote. Though I also know other indexers who have found full-time work sooner, and others who are in the Dip for longer. The Dip varies from person to person, though everyone faces it one way or another. 

Godin writes that when in the Dip, you are faced with two choices. Do you quit, or do you persevere?

Quitting isn’t always bad. I knew an indexer, who started about the same time I did, who later quit indexing to focus on being an editor. They realized that they were better at editing, earned more from editing, and found editing more enjoyable, and so it made sense for them to quit indexing. Similarly, a few years ago I made the decision to quit proofreading, as indexing is a better fit for me. If indexing is not a good fit for you, or if freelancing is not meeting your needs and goals, then quitting might be the right decision. Quitting strategically is not failure. What I don’t want you to do is to quit because the Dip just feels too hard.

The trick to getting through the Dip is to keep moving. As Godin writes, “The Dip is flexible. It responds to the effort you put into it.” Keep practicing your skills and accepting new projects, knowing that each index is an opportunity to learn and improve. Keep marketing, reaching out to authors and publishers who might want to hire you. You never know who is going to write back. Keep networking with other indexers and editors, attending conferences and participating in online events and forums. You may gain a referral or advice for a sticky problem, or at least feel less lonely in the profession. Move through the Dip rather than being stuck at the bottom.

Lastly, be realistic about the fact that the Dip exists and that you may be in it. Whether it takes a year or three or more to get out of the Dip, it will be a stressful time, with a lot of uncertainty and doubt. It will take a lot of work to get out of the Dip. And that’s okay too, because the work you do now is laying the foundation for your future success.

It is possible to succeed as a freelance indexer. You can build the business that you desire. I believe that you can do it.

Article
October 11, 2023
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by Stephen

Money Advice to Make Freelancing Easier

In my last post, I wrote about my two golden rules for marketing and building a client base. Today, I want to write about money.

If you are a freelancer, or are thinking of becoming a freelancer, I assume at least part of your motivation is to earn an income. Even if an income is not your primary goal, money is still likely to be involved, unless you plan to work pro bono. Some basic financial planning and understanding is crucial, though don’t worry, you don’t need to be an expert.

As a disclaimer, I am not a financial expert either, so by all means please do your own research or consult actual experts.

These are a few things which I have found helpful in my own business, and which I wish I understood better when I first started. I hope this helps set you on the right path too.

Outsource Tasks, Not Responsibility

You don’t need to handle all of your bookkeeping and taxes by yourself. If you are not comfortable doing so, lack the time, or know that a professional can do it faster than you can, then you can certainly hire a bookkeeper, accountant, or other assistant to help you with your finances. You don’t need to do this alone.

What you can’t outsource, however, is responsibility for your finances. This is your business and you need to understand what is happening. Schedule a regular time, maybe once or twice a month, to review your finances. Even if you are not doing the work yourself to create invoices, record payments, or record expenses, understand how the process works. You don’t want to be in the red because a client failed to pay and you never noticed. 

Plan Ahead

For me, a key part of managing my finances is being organized and planning ahead – which can be hard. How I manage my finances continues to evolve as my needs change and I learn better methods to be organized. For you, try to set up a good system from the start, while also know that it is possible to change as you go along. 

Here are a few tips for planning ahead and organizing your finances that I’ve found useful.

  • Plan for an unpredictable cash flow. One of the downsides of freelancing is that no one is paying you a regular salary. How frequently you issue invoices will vary. The amounts on each invoice will be different. Clients may also pay early or late. This can sometimes lead to a cash flow crunch when you need money to pay your bills and payments have not yet arrived – which is why it is important to keep a reserve fund. Set money aside from each payment so that you can still pay yourself and meet your financial obligations when payments are late and cash is short. There are different ways to do this. I’ve found the Profit First system, by Mike Michalowicz, to be helpful (I recommend his book by the same name). Or can you find or develop a different system.
  • Set financial goals. It can be easy to drift along in your business without some kind of goal. Without a target income, you may even earn less than you need to to stay afloat. So set some goals for yourself. If you are just starting out, maybe aim to increase next year’s income by ten or fifteen thousand dollars. If you’ve reached a comfortable yearly income or have all of the work that you want, I recommend still setting a minimum income that you want to reach. I find it helpful for gauging my progress throughout the year and for ensuring that I have enough money coming in for my budgeted expenses and savings. Once I reach my goal, I can either continue to earn extra or I can give myself permission to take time off. 
  • Decide how to track the numbers. Will you use bookkeeping software? There are several options. Or track expenses and income in Excel? It doesn’t really matter so long as it is accurate and works for you. When I first started, I bought a program to handle invoices and I kept track of everything else in spreadsheets. Now that I have a somewhat larger business, with more invoices, expenses, and also now royalties from my book, I find it more convenient to use an all-in-one bookkeeping program.
  • Use templates for invoices. If you plan to be in business for a while, then you are going to be sending out a lot of invoices. Save yourself some time and use a template. This could be using a template within your bookkeeping program or it could be a template that you create in Word or Excel. 
  • Track expenses. Have someplace where you record expenses immediately, and have a place where you keep receipts. For physical receipts, consider also taking a photograph of the receipt and keeping that photograph in a dedicated folder on your computer. You can claim business expenses on your taxes, but only if the expense is documented.
  • Add bookkeeping to your schedule. When it comes to creating and sending invoices, recording payments and expenses, and reviewing my finances, I find it much easier to remember and to do when it is a regular part of my schedule. So, I do my bookkeeping twice a month. Find a time that works for you.

Taxes

As with planning ahead for an unpredictable cash flow, plan ahead to pay taxes. Set money aside from each payment in a separate account so that you aren’t caught short at tax time. Depending on your jurisdiction and income, you may also need to pay quarterly installments.

It can be difficult to know how much to save. I suggest plugging some estimated figures into a tax program or tax calculator, taking into account any tax credits or deductions you anticipate claiming. The goal is to save a ballpark figure so that you at least have most of the money set aside.

Depending on where you live and how much you earn, you may also be responsible for collecting sales tax, as well as complying with other business regulations. This may also depend on the type of business you have (for example, a sole proprietorship versus incorporation). As a one-person business, requirements shouldn’t be too complicated, but still do your research for the jurisdiction you live within and proactively abide by the rules. 

To sum up: have a plan, as I have repeated throughout this post. If you understand what is happening financially with your business, if you have a place for recording and tracking all of the numbers, and if you have a schedule for keeping all of that information updated, then I find it is fairly easy to keep the whole system moving along and to remain financially healthy. It doesn’t need to be a lot of work, so long as it is done regularly.

Article
September 27, 2023
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by Stephen

Marketing and Building a Client Base, My Two Golden Rules

Marketing is tough. It may be the most fear-inducing part of being a freelancer. Especially if you are an introvert, like most indexers are. How do you find publishers and authors with books that need indexing? How do authors and publishers find you?

Publishing is a vast, global industry.

Where do you start?

It can feel overwhelming and paralyzing.

I also want to acknowledge that you may not have previously worked in publishing, so the inner workings of the publishing world may be even more opaque.

So, let’s start with demystifying publishing. Once you understand the industry a little better, the way forward with marketing may be clearer.

I’m going to share with you my top two rules, or insights, which have made the biggest difference for me when marketing and building my client base, and end with some additional tips.

Rule #1: You Don’t Need to Serve Everyone

It is impossible for you to serve everyone.

According to these statistics published last year by Wordsrated, approximately 3.52 million nonfiction books are published annually, worldwide. The proportion of English-language titles will be smaller, but still at least in the hundreds of thousands. How many of those books do you think you can index?

Personally, I index about 65 books per year. Your mileage may vary. I also turn down maybe another 20-30 books, mainly because I don’t have room in my schedule.

Another angle to consider is that the publishing industry is not monolithic. Yes, there are the Big Five trade publishers in New York and a few massive companies that dominate scholarly publishing. But many smaller companies also exist which publish excellent books. Publishing is also broken up by subject matter, with almost all presses and imprints focusing on different areas.

From a marketing standpoint, I found this realization to be incredibly freeing. Instead of being overwhelmed by the sheer number of publishers I could potentially contact, there are instead whole swaths of the industry that I can safely ignore. Don’t index science and engineering books? Great! I can cross all those publishers off of my list. Can’t find contact information for the editors at Penguin Random House? I’ll cross them off my list too. That still leaves many possibilities.

As you think about marketing, think about who you want to work with (or what kind of books you want to index) and also who you do not want to work with (or what kind of books you want to avoid). It can be scary to declare a niche, for fear of missing out on work. But having a few markets or topics that you focus on can have at least three benefits. One, it makes marketing less overwhelming because you now have a more manageable number of potential clients to contact. Two, it helps to clearly define who you are in the eyes of potential clients. Clients want to know that you are a good fit for their book, and one way to build that confidence is to give clients something specific about your experience and expertise. And three, it is nice to avoid having to repeatedly say no to projects which are clearly not a good fit. Be clear up front, and the people who do contact you are more likely to be of interest.

Rule #2: Build a Diverse Client Base

My second rule may seem to contradict my first rule. After telling you that you can ignore whole sectors of publishing, now I want you to go wide?

It is going wide enough to provide steady work. I don’t want you to be reliant on one or two clients for all of your work. I have worked with publishers who have been shut down or downsized. I have also lost work when editors I worked with left the company and my name wasn’t passed on to their successors (or maybe their successors already had their own preferred indexers). As wonderful as that first steady client may be, keep looking.

However, there is probably also a limit to how many clients you can reasonably handle. For myself, most of my work comes from the same dozen or so publishers, either being hired directly or from referrals from the in-house editors. Some publishers only send me one or two books per year. Others send me four or five, or even upwards of ten. All together, it adds up to a full schedule. If I lose a client, I find there are usually enough offers from other clients to compensate. New publishers also occasionally find me – or I find them – and get added to this mix.

Even if I worked for a truly large publisher who was willing and able to fill my schedule, I’d feel more secure with a diverse client base. Keeping my first rule in mind, I don’t need or want to work with everyone. I don’t even work with all of the publishers within my niches. But I still want that happy medium of work coming in from multiple sources.

Additional Marketing Tips

Building upon these two rules, here are some additional tips for marketing and finding indexing work.

  • Look beyond New York and the Big Five. I’m sure someone indexes for the likes of HarperCollins and Macmillan, but those publishers can also be hard to reach. There are many smaller publishers outside of New York, which in my experience, can be easier to contact. Some editors also prefer to hire local. So, see if there are any publishers nearby, whether that means within your town or city, state or province, or region. Market yourself as a local indexer. If feasible, ask if you can stop by the publisher’s office to meet the managing editor. Attend local publishing or editing events to meet editors.
  • Don’t be afraid to contact smaller publishers. Even if they only send you one or two projects a year, projects from several such clients can add up.
  • Keep an eye out for new publishers. They may not yet have their stable of freelancers and may welcome you getting in touch.
  • Identify the gatekeepers. Indexing is a niche task, and even within a publishing company, it is usually only one or two people (or more, depending on the size of the press) who actually hire or refer indexers. Those are the people that you want to contact. They usually have job titles like managing or production editors, though in some cases, acquisition editors may also refer indexers to authors.
  • Identify and work your network. If you formerly worked in academia, tell all of those professors that you know, who are potential authors, that you are now an indexer. If you know someone in publishing, let them know as well. Attend local author, editing, and publishing events, and introduce yourself to people (which is scary, I know. But I’ve done it, and it can be a good way to meet people). Even if you feel disconnected from the publishing industry, tell everyone you know about your new career. Something will turn up.
  • Be specific. As I mentioned earlier, clients want to know that you are a good fit. Be specific when discussing your interests and experience. It is okay to mention books that you have indexed for practice.  Or, if you have been hired by one publisher, mention that when contacting a new publisher. Show why you are a good fit.
  • Be persistent and patient. Marketing is both a numbers game and a waiting game. Out of ten queries, you might get two or three responses. Or an editor might wait an entire year to get back to you (as happened once to me). Keep putting your name out there.

Most of this reflection has been aimed at marketing to publishers. That has been my primary marketing focus and it has worked for me. I kind of prefer working with publishers because, now that I have a good relationship with several, I don’t need to actively market anymore.

When I first started indexing, marketing directly to authors also felt completely overwhelming and unfathomable, and so I didn’t. However, I know some indexers, especially those with an academic background, who are able to successfully market to academic authors. Some indexers are also very good at asking for testimonials and referrals. So, it is also possible to market to authors and to primarily work with authors. As I discussed above, identify who you want to work with, what kind of books you want to index, and who you can access, and go from there.

Lastly, I want to acknowledge that marketing can be a slow process. It can take several months to find that first project. There may then be another gap until that second project, and then another year or two until your schedule is consistently full. That was my experience and the experience of many indexers I know. But it is absolutely possible to make those connections with authors and publishers and to find enough work to fill your schedule. Keep putting yourself out there. I believe that you can do it.

Article
August 30, 2023
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by Stephen

Book Indexing: Post-Publication Highs and Lows

My book for sale at the When Words Collide writing festival, Calgary.

It has been seven weeks since I launched Book Indexing: A Step-by-Step Guide. It feels like that time has flown by and it feels like that time has crawled by. A book doesn’t stop (while, it kind of feels like it stops but it doesn’t really) when it launches, and a lot has been happening behind the scenes. I want to share some of that with you. 

All the Feelings

The first couple of weeks after publication were a burst of excitement, with the temptation to check sales reports five times a day. More unexpectedly, I’ve also spent a few weeks feeling quite low, struggling with focus and motivation. I wasn’t sure why until a client mentioned their own experience trying to stave off the empty-nest syndrome of having a new book published. Which makes sense. I spent almost three years focused on writing and producing my book. Now that the book is launched, there is some ongoing marketing, distribution, and sales tracking, but the bulk of the work is done. There is this feeling that the work has ground to a halt and I haven’t figured out yet what to replace it with.

I do want to continue writing and to start a new project. It is also taking me time to transition. Which is okay. I am giving myself permission to take some time to figure out what comes next. 

(And I am feeling better now, thank you.)

Sales

So far Book Indexing has sold about 70 copies, somewhat more in paperback than ebooks, which I think is respectable for a self-published book and such a niche subject. There was an initial spike in sales at the launch, with numbers now much lower, though still selling. My hope is that the book will remain perennially relevant (the technology may change, but I believe the principles of indexing will stay the same), with a few copies selling each month. 

When Words Collide

I first encountered indie authors and realized that self-publishing can be a viable option at When Words Collide, a grassroots writing festival in Calgary that I’ve been attending since 2015 or 2016. I didn’t think I would sell a copy at the festival, since the focus is mostly on genre fiction, but I figured if nothing else, it would be a good learning experience to have a few copies for sale on the shared authors table. And, I actually sold a copy! It felt like my self-publishing adventure was coming full circle. 

Audreys Books

Book Indexing is also now on sale at Audreys, a local bookstore in downtown Edmonton. I dropped four copies off last week and had a lovely chat with their staff member who handles consignment. It feels like another milestone: my book is on the shelf in a physical bookstore!

Local Bookstores and Libraries

Speaking of bookstores, self-published authors typically lack the distribution reach to get onto the shelves of brick-and-mortar bookstores, unless you are able to hand deliver copies. That said, most bookstores should be able to order the book, if you request it. So if you would like a paperback copy of Book Indexing and want to also support your local bookstore, you can!

Book Indexing is also available to libraries through a number of platforms, such as Overdrive and BorrowBox. If you prefer to borrow the book, please feel free to ask your local library to buy a copy. You get to read, I still get paid, and the book is then available for others to discover, which is awesome. 

​

If you haven’t yet picked up a copy, links to online retailers can be found here (I’ve added more retailers since the last time I shared this link) or please order through your local bookstore or library.

Thank you again to all of you who have bought a copy, written a review, or helped spread the word. Your support and interest means so much.

Article
August 23, 2023
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by Stephen

East Asian Names, Deep Dive

If you’ve been reading this blog for a while, you are probably aware that indexing can get pretty technical. Details matter. Creativity works best when interwoven with the rules and conventions that make an index tick.

All that to say, today’s reflection is going to get geeky.

East Asian Names

I just finished indexing a book within the field of Asian studies and literary criticism. Asian studies—especially East Asia and history—is one of my favorite areas to index in. I grew up in Taiwan and I still speak and understand Mandarin and Taiwanese to varying extents.

I have also, in the past, fielded questions from other indexers on how to index Chinese names. Chinese names, as well as Korean and Japanese names, follow a different naming convention than English or other Western names. If you are not familiar with these names, they can be confusing to index. I was reminded of that on this index I just finished, so I thought I’d write a quick primer.

To start, be aware that there may be more than one naming convention at play in the book. The Western convention is to write names in the format of First name Surname (or, using different terms, Given name Family name). In China, Korea, and Japan, that format is reversed. To use my own names as an example, in English my first name is Stephen and my surname is Ullstrom, written as Stephen Ullstrom. In Mandarin, my surname is Ou 歐 and my given name is Shijie 士傑, written as Ou Shijie 歐士傑.

My experience with the English-language books that I index is that both formats can appear in the same book. People discussed who are from within China, Japan, or Korea—such as historical figures, politicians, or scholars—are often presented with their names in the traditional format, with the surname first. People who are Korean American or Japanese Canadian, for example, or scholars who are published by Western presses and journals, will probably have their names written in the Western format.

Don’t assume that all of the names in the book follow the same naming convention. They might, if the author and/or press made that decision. But there is also a good chance that the names reflect how those people prefer to be known or are typically known.

Identifying the Surname

Since names are typically sorted in the index by surname (assuming the name has a surname), the key to correctly indexing East Asian names is to first identify the surname.

This is not always easy, especially if you are not familiar with the language or what constitutes a typical surname. But, if you can identify the surname, most of your work is done.

If I see a name that I am not sure about, I do a few minutes of research using one or more of the following methods.

  • I look to see how the author refers to the person, especially in subsequent mentions. The usual convention for subsequent mentions is to use the surname, so look to see what the author uses.
  • If a scholar, I also try to find the person in the bibliography, as the bibliography should also be sorted by surname.
  • I try to find the person online. If a scholar, I look for their faculty webpage or for citations to other books or articles they have written, which may indicate to me their surname. If a cultural, historical, or political figure, Wikipedia often states, at the top of the page, which part of the name is the surname.
  • I also look at the name itself. Chinese and Korean names, for example, are often written, in roman script, with a space between the surname and the given name. This doesn’t help for a name like Hao Wang (Chinese American mathematician and philosopher, surname Wang), but does for the Taiwanese writer Pai Hsien-yung (surname Pai).
  • If I am still not sure, I ask the author.

Comma Necessary?

Once the surname is identified, it is time to add the name to the index.

Because Western names are written in the format First name Surname, names are inverted, with a comma, so that the name can be sorted by surname. But what if the name does not need to be inverted?

I have seen indexes and bibliographies where a comma is inserted anyway. Pai Hsien-yung is written as Pai, Hsien-yung. But to me that implies that the name is properly written as Hsien-yung Pai, which is incorrect. I much prefer to omit the comma. Since the name already leads with the surname, I simply index it as Pai Hsien-yung.

Alphabetical Sort

The last consideration—and this is getting geeky—is how to sort the names.

Most of my clients prefer letter-by-letter alphabetical sort, which can cause some problems. Having some names with a comma and some names without interferes with the sorting. Surnames can also be short and can intersperse with other entries, which makes the list of names difficult to scan. This is especially true when there are several people with the same surname, which is fairly common.

So, if letter-by-letter sorting is specified, I force-sort to make these names easier to scan. This means both ignoring the comma when alphabetizing and making sure that like surnames stick together.

In this example from the index I just finished, without force-sorting, the names with commas rise to the top and there are a couple of other subject-matter-related main headings mixed in.

Liu, Jianmei
Liu, Lydia
Liu Denghan
Liu Jiang
Liushou nüshi (Those Left Behind; film)
Liu Weihua
liuxuesheng
Liu Yiqing

Force-sorted, with the commas ignored and the names brought together, this series of main headings makes more sense alphabetically and is much easier to scan.

Liu Denghan
Liu Jiang
Liu, Jianmei
Liu, Lydia
Liu Weihua
Liu Yiqing
Liushou nüshi (Those Left Behind; film)
liuxuesheng

Indexing names from another language can be intimidating. The key is to understand how those names work, and to not assume that they follow Western conventions. For Chinese, Japanese, and Korean names, first identify the surname. From there, determine if the name needs to be inverted. When editing the index, consider whether the names need to be force-sorted for alphabetization and ease of reading.

The goal, as always, is an index that is easier for its user.